Terms and Conditions

1. Acceptance and scope

By creating an account, accessing, or using the service, you agree to these Terms and to our Privacy Policy.

If you use the service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

These Terms apply to the website, web application, related interfaces, and any associated support or communications provided as part of the service.

2. Eligibility and lawful use

You must be at least the age of majority in your province, territory, or country to use the service unless applicable law allows otherwise and the service is lawfully made available to you.

You agree to use the service only in compliance with applicable laws, regulations, and industry obligations that apply to your use of a logbook or related records.

3. Acceptable use and prohibited conduct

You may not misuse the service, attempt to gain unauthorized access, interfere with its security or availability, introduce malicious code, or use the service in a way that could harm us, other users, or third parties.

You may not decompile, reverse engineer, disassemble, or otherwise attempt to derive source code from the service except to the extent such restriction is prohibited by applicable law.

You must not knowingly create or upload false, misleading, unlawful, or infringing records. If you use the service to store logbook or training information, you remain responsible for the truthfulness and legal sufficiency of those records.

4. Accounts and credentials

You are responsible for maintaining the confidentiality of your login credentials and for activity that occurs through your account.

You must provide accurate information and keep it reasonably up to date. We may suspend or restrict access where reasonably necessary to protect the service, your account, or other users.

5. Your data and your responsibilities

You remain responsible for the data you enter, upload, import, export, or otherwise manage through the service, including flight records, aircraft details, airport data, certificates, attachments, and notes.

You are responsible for ensuring that you have the necessary rights, permissions, and legal basis to store or process information about yourself or other identifiable individuals in the service.

You are responsible for choosing a plan that fits your intended usage, reviewing the features and limits of that plan, and understanding the consequences of upgrading or downgrading, including active-logbook limits, archived logbooks, connector availability, and access to paid features.

If you connect a partner connector, you authorize us to exchange the data reasonably necessary to verify access and retrieve or stage records from that partner on your behalf. You remain responsible for reviewing connector-supplied records before relying on them or importing them into your main logbook, and we do not guarantee that partner-supplied data is complete, accurate, current, or fit for any regulatory purpose.

When an end user launches a connector-related call from the service, including a connector check, preview, sync, or import flow, that user action confirms the user instruction for the service to communicate with the partner connector and to retrieve, receive, stage, import, or store data related to that user and that workflow.

If you or a partner connector submit connector-user information to the service, you acknowledge that the service may keep the connector user email address and related connector access records in its database as part of normal connector operation, security, support, and audit needs.

You and the partner connector are responsible for protecting connector API keys, user API keys, bearer tokens, endpoint URLs, imported values, and any credentials or secrets used with the connector workflow. You must review and validate the values returned by the service and its endpoints before relying on them for any action or decision.

We are not responsible for the truthfulness, legitimacy, legal sufficiency, completeness, or accuracy of information returned by a partner connector.

We do not review every record you create and do not certify that any logbook, export, report, or calculation satisfies a particular regulatory, tax, employment, or licensing requirement.

6. Aeronautical and airport information

ProLogbooks.com may display airport, runway, frequency, weather, map, route, or other aviation-related information for convenience and general information only.

This information may come from third-party sources, public datasets, user-entered data, imported files, or automated services. It may be incomplete, outdated, inaccurate, unavailable, delayed, or not suitable for operational use.

ProLogbooks.com is not an official source of aeronautical information and is not approved or certified for flight planning, navigation, dispatch, operational decision-making, regulatory compliance, or any other safety-critical aviation purpose.

You are solely responsible for verifying all airport, runway, frequency, weather, NOTAM, airspace, route, regulatory, and other operational information with the appropriate official and authoritative sources before using it.

You must not rely on ProLogbooks.com as your sole source of aviation information.

7. Paid features, subscriptions, and billing

If we offer paid features, subscriptions, or invoices, the applicable pricing, billing frequency, included features, and renewal terms will be presented at the time of purchase or in the relevant account area.

You are responsible for reviewing the selected plan, its limits, renewal terms, and any recurring payment authorization before confirming a purchase, renewal, upgrade, or downgrade.

For plans or add-ons that are billed by registered connector user, billing may be generated monthly on the 1st day of each month based on the number of connector users registered by the partner account that have remained registered for more than 2 days at that time. Each qualified registered connector user may create an additional monthly charge at the applicable connector-user rate.

Except to the extent required by applicable law, we are not responsible for additional fees, overage charges, or other billing consequences arising from the negligence, delay, inaction, misconfiguration, incorrect registration, or failure by the partner connector or partner account to remove, review, or manage registered connector users properly.

Unless stated otherwise at the time of purchase or required by law, fees are non-refundable after the paid period begins. You are responsible for providing a valid payment method for any paid service you choose to use.

Payments and subscription management, including recurring payments, may be handled through trusted third-party gateways, payment processors, app-store operators, or other billing partners. Those third parties may collect and process payment, billing, transaction, device, location, fraud-prevention, tax, or identity-verification information under their own contractual terms and privacy practices.

By purchasing a paid service, you understand that your transaction may be subject to the terms, conditions, policies, and technical requirements of those third-party providers in addition to these Terms, and you must read and comply with those third-party terms and policies.

Although we may choose, enable, or replace payment or billing providers from time to time, those providers remain independent third parties. Except to the extent required by applicable law, we are not responsible for the separate terms, privacy practices, processing decisions, service interruptions, security incidents, charge handling, account restrictions, or other acts or omissions of those third-party providers.

The service does not store the credit card information used for those payments and does not retain full payment card credentials.

We may change pricing or plan features on reasonable prior notice. Changes will not retroactively alter charges already paid for the current billing period unless required by law.

8. Inactive free accounts and expired or unpaid paid accounts

If you have a free account, or if your paid subscription has ended, expired, been cancelled, or remains unpaid, we may consider your account inactive if you do not log in or otherwise use ProLogbooks.com for twelve (12) consecutive months.

Before deleting or anonymizing an inactive account, we will use the following notice process:

• Day 0: we will send a first warning email to the email address associated with your account.
• Day 15: if no action has been taken, we may send a reminder email.
• Day 30: if you have not logged in, reactivated your account, exported your data, or contacted us, we may permanently delete or anonymize your account and the data associated with it.

Deleted or anonymized data may include logbook entries, records, files, settings, and other user-generated content.

You are responsible for keeping your account email address accurate and up to date. You are also responsible for exporting or saving any data you wish to keep before your account is deleted.

Deletion or anonymization may not include information that we are required or permitted to keep for legal, tax, accounting, billing, security, fraud prevention, backup, dispute resolution, or regulatory purposes.

After deletion, your account and data may no longer be recoverable.

9. Support, updates, and service changes

We may modify, improve, suspend, or discontinue features when reasonably necessary to maintain, secure, repair, or evolve the service.

We may deploy updates, fixes, interface changes, and operational improvements without prior notice where reasonably necessary. Some features may vary by device, platform, or browser.

10. Backups, exports, and recordkeeping

We make reasonable efforts to perform regular operational backups of data hosted on our systems for service continuity, security, maintenance, and disaster-recovery purposes.

These backups are intended to support technical recovery in the event of a system issue. They are not intended to replace your own backups, exports, printed copies, independent records, or legal, regulatory, professional, training, licensing, tax, audit, employment, insurance, or operational recordkeeping obligations.

You remain responsible for exporting, downloading, printing, or otherwise keeping independent copies of any records, logbook entries, attachments, reports, certificates, documents, activity data, equipment records, vehicle records, vessel records, aircraft records, or other information you may need to provide to an authority, regulator, examiner, inspector, school, employer, operator, auditor, insurer, court, tax authority, or other third party.

We do not represent or guarantee that our backups, stored data, exports, reports, calculations, generated documents, or other records will be accepted by any local, national, foreign, or international authority, regulator, examiner, inspector, auditor, employer, operator, school, insurer, court, or other third party.

Although we make reasonable efforts to protect and back up hosted data, you should not rely on the service as your sole archive. We do not guarantee uninterrupted availability, permanent storage, or that any specific data, file, attachment, record, version, or historical state will always be recoverable.

Backup availability and recovery may depend on the nature of the incident, the timing of the most recent backup, the integrity of available backup files, system limitations, user actions, third-party services, and other technical or operational factors.

Where technically and commercially feasible, we will make reasonable efforts to restore affected hosted data from available backups following a system issue or technical incident.

11. Profile signature feature

Any profile signature feature made available through the service is provided solely so that you can include your own drawn signature on printed or print-ready documents you choose to generate. It is not offered as a standalone electronic-signature service, identity-verification tool, or authorization mechanism for unrelated transactions.

12. Privacy and confidentiality

Our handling of personal information is described in our Privacy Policy.

You must use the service in a way that respects applicable privacy and data protection laws, including when entering information relating to other identifiable individuals.

13. Intellectual property

The service, including its software, design, branding, text, graphics, and related materials, remains our property or the property of our licensors, except for content you provide.

These Terms do not transfer ownership of the service to you. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to access and use the service for its intended purpose.

14. Permission to use customer name and logo

If you provide approval, you grant us a limited, non-exclusive, non-transferable, revocable, royalty-free permission to use and display your organization’s name, trade name, logo, icon, trademark, or similar business identifier on our website, marketing pages, product pages, customer lists, presentations, and other promotional materials for the purpose of identifying your organization as a customer or user of our service.

You represent and warrant that you have the authority to grant this permission on behalf of your organization and that the materials you provide to us do not infringe the rights of any third party.

We will use the organization name, logo, icon, or trademark in a reasonable manner and only for the purpose described above. We will not modify the logo or icon in a way that materially changes its appearance, except for resizing, format conversion, or minor display adjustments necessary for website or marketing presentation.

The use of your organization’s name, logo, icon, or trademark does not create any ownership rights for us. All rights, title, and interest in the organization name, logo, icon, trademark, and related branding remain with the organization or its respective owner.

The display of your organization’s name, logo, icon, or trademark does not mean that your organization endorses, sponsors, certifies, approves, or is affiliated with our service, unless this has been expressly agreed to in a separate written agreement.

You may withdraw this permission at any time by contacting us. After receiving a withdrawal request, we will remove the applicable organization name, logo, icon, or trademark from future public displays within a reasonable time. We may also remove any organization name, logo, icon, or trademark at any time at our discretion.

This permission ends automatically when your account or subscription plan is terminated, unless you have separately agreed otherwise in writing or unless a reasonable archival, legal, or administrative use is required.

15. Suspension and termination

We may suspend, restrict, or terminate access where reasonably necessary to address security concerns, unlawful use, non-payment for paid services, serious breach of these Terms, or operational risk.

You may stop using the service at any time. Some provisions of these Terms, including those relating to liability, intellectual property, payments already due, and legal compliance, will survive termination by their nature.

16. Disclaimer and limitation of liability

To the extent permitted by applicable law, the service is provided on an “as is” and “as available” basis without warranties except those that cannot legally be excluded.

To the extent permitted by applicable law, we are not responsible for loss, misuse, disclosure, interception, corruption, unavailability, or compromise of connector credentials, API keys, bearer tokens, connector configurations, endpoint requests, endpoint responses, or data supplied to or obtained from partner connector workflows, except to the extent such responsibility cannot legally be excluded.

To the extent permitted by applicable law, by using our connector-related endpoints or integration features, you agree that you and the partner connector remain responsible for testing your integration, validating request and response values, handling errors, and determining whether any returned value is appropriate for your own systems, records, workflows, or decisions. We are not responsible for damages, losses, claims, or consequences arising from your use of those endpoints or from reliance on returned values, except where liability cannot be excluded under applicable law.

To the extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business opportunities, goodwill, or data. Nothing in these Terms excludes liability that cannot be excluded or limited under applicable law, including mandatory consumer protections that may apply in Quebec or elsewhere in Canada.

17. Governing law

These Terms are subject to mandatory law in your jurisdiction. To the extent permitted by applicable law, any non-mandatory issues of interpretation or enforcement will be governed by the laws applicable to the service provider where the service is operated.

18. Changes to these Terms

We may update these Terms from time to time. The updated version will be posted in the service with a revised “Last updated” date. Continued use of the service after an update takes effect means you accept the revised Terms, subject to any rights you may have under applicable law.